The player from Germany has deposited money into casino account but the funds seem to be lost. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After we contacted the casino, the player informed us that his account was finally verified and the winnings successfully paid out, therefore we closed the complaint as “resolved”. The player from Germany is experiencing difficulties obtaining his promotional winnings. After our intervention, we were able to help the player to get their winnings. The player from South Africa deposited in the casino but the amount wasn’t credited to his casino account.
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- After closing the account and requesting a refund, the casino asked for verification documents.
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Is there a specific time of day when slots are more likely to pay out?
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